A little help.
A clear next step.

Help with your Housetold account, home records and subscriptions.

Email [email protected] for account, technical or privacy help. Include what you were trying to do, your app version and any error reference shown in the app. Never send passwords, sign-in codes or payment card details.

Website launch updates

For owner launch news or the separate trade-interest list, email [email protected] to correct your details, withdraw consent or request deletion. Say whether you mean owner news, trade news or both. A request to stop all updates covers both lists. Trade interest does not create an account or public listing.

A problem with your home

Use Repairs in the app to tell your property owner about a maintenance problem and keep its updates together. Housetold support cannot arrange emergency repairs or act on behalf of your landlord. For an immediate danger, contact your local emergency service or the appropriate utility emergency service directly.

Signing in and invitations

Use the same sign-in method you used when creating your account. If an invitation does not open the expected home, check that you are signed into the invited account. You can ask the owner to check the invitation details. Do not forward an invitation code publicly.

Monthly plans and purchases

Owner plans provide an allowance of 1, up to 3, 5, 10 or 25 active properties. The app and Apple purchase sheet show your local price and renewal terms before you pay. Invited tenants use their shared home for free.

To change or cancel an Apple subscription, open iPhone Settings, tap your name, then Subscriptions. If you have already paid but the plan is missing, sign into the same Housetold account and Apple Account, then use Restore purchases on the plan screen. Contact us if access is still incorrect.

Archiving a property, deleting your app or deleting your Housetold account does not cancel your Apple subscription. Manage the subscription separately in your Apple Account.

Scans, plans and illustrations

Keep original photos and documents as your evidence. Illustrations are approximate pictures, not surveys or proof of a property's condition. If a door, staircase or other detail is wrong, keep the original scan and photos and tell us which room and detail needs checking. Avoid sending unrelated tenant information.

Messages and safety concerns

Use the options beside a message to report a concern or block messages from that person. Report only the material needed to explain the concern. Blocking messages does not remove access to shared home records or stop you reporting a repair.

You can also email us about abuse, threats, privacy concerns or illegal content. Include the report reference if you have one. Housetold is not an emergency service.

Your information

Account includes an export option for records you can access. Email us to request access, correction or deletion, or if you cannot sign in. Permanent deletion inside the app is still being verified in private TestFlight testing. We may need to verify that the request concerns your account before changing or sharing information.

Deleting an account is different from archiving a home. Shared records may need to remain available to the other people responsible for that property; exported copies held by others are outside the app.