Find things without asking
The water shut-off, the fuse box, the meters, the router, the thermostat — each saved with a photo and a plain description of where it is. Search the home by name: type “fuse” instead of ringing anyone at eleven at night.
Your home,
explained. Free.
If your landlord uses Housetold, you get the app at no cost. Not a trial, not a free tier — tenants never pay for it.
It is the stuff you would otherwise have to ring somebody about: where the stop tap is, how the boiler works, and a way to report a problem that does not disappear into a text message.
Read the manual that came with it
The boiler, the oven, the washing machine. Your landlord saves the make and model; the app finds the manufacturer’s manual and shows where it came from.
A manual is source material for a product. It is not advice for every situation, and it is not a professional.
Report a problem, with photos
Say which room, describe what you noticed, add a photo. You can see it was received, when somebody replied, when a visit was arranged and when it was marked resolved — instead of wondering whether your message was read.
Keep the conversation with the problem
Replies sit beside the report they are about, so nobody has to scroll back through months of texts to work out what was agreed.
THE HONEST PART
What confirming somethingdoes and doesn’t mean.
If your landlord records sending you something — a gas safety record, say — you can say that it reached you. The app keeps that as a dated record under your own name.
That is all it is. Saying a document arrived is not agreeing with it, not accepting responsibility for anything, and not giving up any right you have. The same goes for move-in and move-out records: you add your own notes and photos, in your own words, and they sit alongside your landlord’s.
Housetold does not decide who is responsible for anything, and a record does not settle a deposit or a bond on its own.
If it is an emergency, do not use the app
Reporting a repair shares a problem with your landlord. It is not an emergency service and nobody is watching it around the clock. For fire, gas, carbon monoxide, or water anywhere near electrics, contact the emergency service or a qualified professional first — do not wait for a reply.
WHAT YOUR LANDLORD SEES
Your side, and their side.
- They see what you send them. Repairs you report, messages you write, notes and photos you add to a condition record, and the contact details you choose to fill in.
- They choose what they share with you. The home information, manuals and documents they mark as visible. Their own paperwork — expenses, tenancy files, anything unshared — is not yours to see, and yours is not theirs.
- Nothing else on your phone. The app reads your home’s records. It is not watching anything else.
- You can block and report a message, from inside the conversation.
- When a tenancy ends your landlord decides whether you keep access. The home’s history stays with the home either way.
NOT INVITED YET? Ask your landlord
Ask your landlord
for the code.
An invitation comes from the person who owns the home.
Until then, we can tell you when the app lands.