Using Housetold.
App terms · 12 September 2026
Using your home records
Housetold helps owners and tenants organise property records, communication and repairs. Your agreement is with Karl Harris, trading as Housetold. Business postal address: 7 Whimbel Drive, Cannock, WS11 9BB. Keep your account secure, check the information you add and invite only people entitled to access it. Do not upload material you are not entitled to use, or use the app for harassment, threats, fraud, illegal content or attempts to access someone else's records.
Check important decisions
The app does not inspect properties, certify compliance, protect deposits, verify payments, book tradespeople or provide an emergency response. It does not replace a tenancy agreement or local obligations. Illustrations are approximate, not measured surveys or proof of condition. Check source documents, exact equipment models and safety or legal questions with an appropriate professional. Verify external suppliers, availability and costs directly.
Monthly property plans
Owner plans cover 1, up to 3, 5, 10 or 25 active properties for the combined monthly price displayed before purchase. A three-property plan costs its displayed total even if only two places are used. Invited tenants use shared homes for free. Where purchasing is available, Apple on iOS or Google Play on Android shows the local price, billing period and renewal terms and manages charges, renewals, cancellation and plan changes. Manage an existing subscription through the Apple Account or Google Play account used to purchase it, even if you now use another device. Archiving a property, deleting the app or deleting your account does not cancel a subscription. Use Restore purchases with the same store and Housetold accounts if paid access is missing.
Your content and shared copies
You retain your rights in uploaded material and allow Housetold and its necessary providers to store, process and display it to deliver the features you request and sharing you authorise. Private household records do not become a public reference library. External manuals and services retain their own rights and terms. Copies exported to other people cannot be recalled by removing app access.
Help, complaints and safety
Email [email protected] for support, privacy requests or complaints. Include your app version and any error or report reference, but never passwords, sign-in codes or payment-card details. You can report a message or block messages in the app. Reports can be reviewed by the operator and their status shown in Help & safety; this is not continuous emergency monitoring. We may restrict misuse that threatens users or the service. For immediate danger, contact the appropriate emergency service.
Your rights
Apple's standard licensed application agreement applies to the iOS app. Nothing in these terms removes rights that applicable consumer law does not permit us to exclude. Housetold remains in private testing; final public release checks are still being completed.